Terms & Regulations
Our schedule changes daily, depending on other clients, traffic conditions and public transportation. You should allow us a one hour margin from your appointed time. If we schedule for 5:00pm, we might arrive as late as 6:00pm, but we always try our best to be punctual
Time = Money
When your technician comes over, please remember that time is money. Although we work very fast, we are not psychic and can never be 100% sure how much time a certain task could take. The charge is by an hourly rate, even if it takes 4 hours to do something you thought would take only 2 hours.
One Hour Minimum
The first charge is always for arriving/traveling and the first hour of work. Even if your problem is fixed after 9 minutes, you will still have to pay for the entire hour. After the first hour, charges will be made for parts of an hour (for example, 2 hours and 10 minutes).
We accept cash or checks (with a preference for cash). If you are a business, we can invoice you, and set up a time to be paid. For remote/online service, we accept payment through PayPal.com or Google Checkout.
Since this is New York, most of our traveling takes place on public transportation, which means that if you live too far from the city, there will be an extra charge for the first hour (the hour that includes the traveling fee). Please use the map below to see our official coverage area, but please contact us to be sure which zone you are in if you are near the edges of the colored map.